Exchanges
Swap it, don’t bin it
Something not right with the fit or the size? Start here and you’ll finish in WhatsApp with the shop, where a person looks at your order and tells you what to do next. Nothing happens automatically: you ask, we agree or say no, you send the piece back, and we close it out. Your request is saved against the order as well, so it is still waiting for us even if the chat drops off.
- Keep the tags on and the piece unworn — that is what makes it exchangeable.
- Unwashed and unaltered, please; we cannot take back something that has been used.
- Within 5 days of delivery is the advertised window, and a few pieces carry a longer one of their own — the product page states the days that apply to it. Later than that, message us anyway and we will see what is possible.
- Bring the order number (it is on your receipt) and the mobile number the order was placed with.
Start an exchange
Enter the order number from your receipt and the mobile number you ordered with, and we open our WhatsApp with the order already filled in.
The number must be the one the order was placed with — we only open a chat for a match.
This goes to the shop with your request, so they can answer it without you having to explain again.
Prefer to just talk to us?Message the shop on WhatsApp